Free Shipping On All Orders over $199!

Order confirmation
Once you place an order, you will receive an order confirmation email. The email means that our system has received your order. Once we receive your order, we will automatically contact our suppliers to confirm that the item is in stock and can be shipped immediately. We will cancel the pre-authorization and contact you via email if the item(s) is out of stock. If the item is available for immediate shipping ( arrive within 4 to 7 days on average), we will process the charges and submit the order for shipping.

Order Shipment
After the order is processed and shipped from our warehouse, you will receive a tracking number via email within one business day. With this tracking number, you can track your package and get an estimated delivery time. If you are still waiting to receive a confirmation email or tracking number, please feel free to contact us at service@squisitohome.com.
Squisito Home cannot ship to addresses outside of the United States. We currently do not ship to Hawaii, Alaska, P.O. Boxes, and Military APO/FPO addresses.

CONTACT INFORMATION

Phone: (307) 218-3766

Email: service@squisitohome.com

Address: 34 N Franklin Ave, Ste 687-2186, Pinedale Wyoming 82941, United States

Ocean Rock USA LLC doing business as Elementi, warrants Elementi fire features and accessories to be free from defects in parts and workmanship under normal use and service for a period of 1 year from the date of purchase. In the event of such defects Elementi will, at its option, repair or replace the defective product. The foregoing is at the discretion of Elementi. There will be no charge for the replacement parts or product, however it will be the consumer’s responsibility to return the product to the original place of purchase.

Elementi will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based and the warranty does not cover costs including freight, removal and reinstallation. This warranty is non-transferable and applies only for units that are for non-commercial personal use only.

Under this warranty agreement, all gas lines must be installed by a licensed gas fitter. Damage caused by shipping, staining and abuse are not covered under this warranty. Dings, dents and scratches, fading and natural weathering are not covered under this warranty. Decorative rock is not covered under this warranty. Improper installations, repair or modifications made by anyone other than Elementi will void this warranty and any damage caused by such is also not covered under this warranty.

Minor chipping, weather fading, water staining and non-structural hairline cracks are typical of the material of this product and are not covered under this warranty. Some color and texture variation is typical of the material and finish for this product and is not covered under this warranty. There may also be uneven texture or pattern as well as small holes in the surface caused by air or water trapped on the surface during casting. This is a normal trait of cast concrete and is not covered under warranty.